- Job Description:
Responsible for acting as liaison between drivers, customers and management, effectively dispatching deliveries and assisting the driver in whatever means necessary to make sure they have all resources to deliver. Constantly able to use discretion and independent judgment in matters of significance with many various possibilities occurring at any or all times.
- Responsibilities: Including but not limited to: • Ensure satisfaction with customers both internally and externally • Customer service – contact non-active customers, acquire new customers, keeping existing customers, and establish rates • Prepare a daily delivery schedule and coordinate efficient deliveries by applying knowledge of customer schedules, driver schedules and peak delivery times • Apply knowledge of service area(s) to dispatch sufficient coverage • Knowledge of delivery vehicle operation capacity to ensure delivery schedules are met • Understand and ensure adherence to applicable DOT regulations • Operate communication system and computer systems efficiently to properly communicate with drivers, know their status and enter load information into the computer system • Maintain a professional office environment and professional relations with customers, other employees and management • Inform customers of their service status according to delivery schedules as needed • Resolve operational and delivery problems that require immediate attention • Perform other related duties as assigned and requested Skills: An ideal candidate would posses these qualities: • Excellent oral and written communication skills • Ability to keep calm under pressure • Organizational skills • Geographic knowledge • Excellent problem solving abilities • Excellent time management skills • Detail oriented • Math Aptitude • Memory skills
- Qualifications: • Education: High School Diploma or equivalent • Trucking experience preferred but not required • Must be able to work a flexible schedule • Customer service experience • Ability to practice independent thinking and problem solving without the immediate supervision of managers
- NOTE: This job description should not be construed to imply that these requirements are the exclusive standards to the position. At Long Haul we pride ourselves on being flexible to best service our customers and fellow co-workers. This position will follow any other instructions and perform any other related duties as may be required to make sure the job is done to the best of our abilities. “Behavior and attitude are a crucial part of your job. So if you can’t cooperate, in fact you are not doing your job.” Cooperation (with you, other employees, customers, etc.) a crucial component of your employee’s job description and all employees are held to the highest standards. As an employee at Long Haul Trucking you are required to: maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, co-workers, and managers.
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